Are landlines being shut down?

Landlines are not being shut down, but the UK’s telephone network is being upgraded from analogue to digital, so landline services are changing. For most households, the change will be fairly straightforward, but some people may need support to make the changes.

There are many guides to the Digital Switchover –  AgeUK   U3A   Which?   Gov.uk

Why is it happening?

The old, copper-wire analogue telephone network (PSTN) is outdated, costly to maintain, and failing, leading to more faults.  Parts of the current system are over 100 years old and are no longer sustainable.

What is involved?

Most people will just be able to unplug their landline phone from the old socket and plug it into their broadband router.  BT/Openreach will give 4 weeks’ notice so that you can advise them of any issues you may have.  Telephone service providers (BT, Virgin, Sky, Plusnet, Vodafone, TalkTalk, etc.) advise that most handsets will still work. If you have a very old handset, contact your provider to check.

When is this happening?

The Digital Switchover has been taking place across the country and is due to be complete by early in 2027

How will People with Additional Needs be supported?

• Where people have a telecare alarm system
• Where people don’t have a mobile phone signal
• Where people don’t have a mobile phone
• Vulnerable people e.g. over 75’s or those with disabilities

Advise your telephone service provider of your needs, as soon as possible

Are there any Potential issues?

Your phone will no longer work if there is a power cut or if your broadband connection goes down. Many people will have a mobile phone that they can use as a backup. Work with the telephone provider to determine a satisfactory solution.

What is the telephone providers’ process?

• You will be contacted at least 4 weeks before the proposed switch. 
• Let your provider know if you have any additional needs or questions. 
• An engineer will help get you set up. 
• You will not be left without a phone connection.

Can I keep my phone number?

Yes – in most cases you’ll be able to keep your current phone number.

Will my new phone service be more expensive?  

No – the telephone service providers say there should be no increase in charges.