Help with IT
Welcome to our Resources Page
Please click on the links below to go to the page containing the information you are interested in.
Windows 10 support has ended
In October 2025 Microsoft ended support for Windows 10. If you are running Windows 10 on your PC you will no longer get any security updates. It is possible to enrol in the Extended Security Updates (ESU) programme from Microsoft to ensure your Windows 10 PC is provided with important security updates.
Windows 10 can be upgraded (for free) to Windows 11 – however, PCs made before 2018 don’t have the hardware to fully support Windows 11. If you have an older PC, you’ll probably find it is quite slow and it may need replacing. Older PCs may be re-purposed to run the Linux or ChromeOS Flex operating system, in place of Windows.
Zoom
Click on the topic of your choice below to display information on using Zoom.
The very basics
Simple Explanation of Virtual Groups or Video Chatting
Basic Guide to Getting Started with Zoom (All Users)
Accepting an Email Invitation to join a Zoom Video Chat (All Users)
Intermediate
Basic Guide to Setting up and Hosting a Zoom Meeting (Meeting Host)
Advanced
Zoom Video Tutorials
Computers, iPads, Tablets & Phones
If you find it difficult to use your iPad or computer and would like some assistance, here are some details of some places and websites where you can get help.
Local groups, help & support
Farnborough Sixth Form College
Run an excellent technical help session for free. Support is offered on Tuesdays (term time only, Sept – May) from 4:15pm – 5.15pm in the Dell at the College. Phone 01252 688200 the day before to reserve a space, where students will help anyone who needs assistance with their phone, laptop or tablet.
Surrey Libraries
Phone 0300 200 1001 or Surrey CC Digital Buddies for a full list of participating libraries.
Camberley Library Digital Buddy session on Wednesday afternoons. You need to contact them to pre-book a 30-minute session
AGE Concern Guildford
https://www.ageuk.org.uk/services/in-your-area/it-training/
Go to the website for information on where Age Concern Guildford is situated and contact details to enquire about courses.
Useful websites providing online learning suitable for beginners
Click (or tap) on any of the links (in purple) and you will be taken directly to the website. You can look at these in your own time, learn from and continue to use them for reference.
Free online learning covering the basics of email, searching the internet, etc.
BBC – WebWise
Barclays – Digital Wings
Udemy – iPad – A Quick Course
How to keep safe when you are online
Get Safe Online
Age UK – Internet Security
How secure is my password?
Free online articles giving advice on technical subjects
APPLE Support for using iPad
https://support.apple.com/ipad
The following organisations run occasional face-to-face or online workshops in digital skills, some suitable for more advanced users
U3A – Educational Events
Surrey County Council – Adult Learning
The WI – Various Courses
Books for iPad and Android tablets
If you have a new device you may need to look for the most recent edition. Books are available from Amazon, Sainsbury’s, Tesco or can be ordered from local bookshops
| iPad for Seniors and Dummies From Amazon, local booksellers ISBN 9781119137795 | Android Tablets for Seniors ISBN-10: 1840786493 ISBN-13: 978-1840786491 |
| iPad for Seniors In Easy Steps Tesco, Sainsbury, local bookshops ISBN 9772050112002 | Android tablets for Dummies ISBN-10: 1119126029 ISBN-13: 978-1119126027 |
| Guide to Android for Seniors ISBN-10: 1500611182 ISBN-13: 978-1500611187 | |
Other sources of books on iPad/Android use
http://www.bookdepository.com – Lots to choose from
The Helpful Book Company
13B, Devonshire Road Estate, Millom, Cumbria LA18 4JS
Tel:01229 777606
Details in Third Age Matters magazine